Refund policy
Refund, Cancellation & Payment Policy
Kessie May | Share Your Shine
Last updated: August 2026
1. Cancellation
For courses, workshops, coaching programmes, sessions and other services purchased online, you may cancel within 14 days of purchase and receive a full refund, provided the service has not been fully delivered and no exception to the cancellation period applies.
If you wish to cancel, please contact us via the contact form within the 14-day period.
After this period, refunds are not available for change of mind, non-attendance or a decision not to continue.
2. Digital Products and Downloads
All digital products, downloads, recordings, templates, workbooks and other digital content are covered by this policy.
Once a digital product has been downloaded or accessed, it is non-refundable.
If you purchase a digital product and have not accessed or downloaded it, you may request a refund within 14 days of purchase.
This does not affect your rights where digital content is faulty or does not match its description.
3. Payment Plans
Payment plans are commitments to the agreed programme and total investment.
A payment plan is a method of paying for the full programme in instalments. It is not a rolling subscription and cannot be cancelled simply because you no longer wish to participate.
If you stop participating, stop accessing the programme, miss sessions or decide that the programme is no longer a priority, your remaining payment obligations still apply.
4. Non-Attendance
Non-attendance does not constitute cancellation and does not remove payment obligations.
Missing a workshop, coaching session, group call or other booked service does not entitle you to a refund.
Where a recording, replay or alternative provision is included, this will be made available in accordance with the terms of the relevant programme or booking.
5. Change of Mind
Change of mind does not constitute grounds for a discretionary refund once the 14-day cancellation period has expired.
This includes deciding that you no longer want the programme, no longer have the time to participate, changing your business direction or deciding that you would rather not continue.
6. Payment Before Booking or Delivery
Full payment is required before a session, workshop, programme or other booking is confirmed and delivered.
A booking is not confirmed until payment has been received, unless otherwise agreed in writing.
In limited circumstances, I may accept a deposit to secure a specific date and time. Where this has been agreed, the remaining balance is due at the start of the booked session, workshop or service and must be paid before the service is delivered.
Failure to make the remaining payment when due may result in the booking being cancelled and the reserved time being released.
7. Refunds
Where a refund is due under this policy, it will be made to the original payment method.
Refunds will normally be processed within 14 days of the refund being agreed.
No refund will be issued where a payment remains contractually due.
8. Faulty or Incorrect Products and Services
If a digital product, physical product or service is faulty, materially different from its description or has not been provided as agreed, please contact us via the contact form so that the issue can be reviewed and an appropriate remedy provided.
9. Chargebacks and Payment Disputes
If you believe a payment has been taken incorrectly or you believe you are entitled to a refund, please contact us via the contact form before initiating a payment dispute or chargeback.
A chargeback does not, in itself, cancel an outstanding payment obligation.