Terms of Service

Kessie May | Share Your Shine
Last updated: August 26

These Terms of Service apply to purchases of programmes, coaching, workshops, digital products, memberships, sessions and other services provided by Kessie May.

By purchasing from Kessie May, you agree to these Terms of Service together with any specific terms provided for the programme, product or service you have purchased.

Where a specific agreement applies to a service — such as the Share Your Shine Coaching Agreement — that agreement applies in addition to these Terms of Service.

1. About Kessie May

Business name: Share Your Shine
Trading as: Kessie May
Email: hello@kessiemay.co.uk
Address: 77 Stokes Croft

2. Our Services

Kessie May provides coaching, mentoring, educational programmes, workshops, digital products, memberships and related creative and business development services.

The specific service, programme or product you purchase will be described on the relevant sales page, booking page or checkout.

The description provided at the point of purchase forms part of the agreement between us.

3. Making a Purchase

A contract is formed when your purchase has been accepted and payment has been successfully processed, unless otherwise stated.

By completing a purchase, you confirm that the information you have provided is accurate and that you have authority to use the payment method provided.

You are responsible for reviewing the relevant offer, pricing, payment terms and programme details before completing your purchase.

4. Pricing & Payment

All prices are displayed in GBP unless otherwise stated.

Payment must be made in accordance with the payment terms displayed at the time of purchase.

Full payment is required before a session, workshop, programme or other booking is confirmed and delivered, unless a different arrangement has been agreed in writing.

In limited circumstances, a deposit may be accepted to secure a specific date or time. Where this has been agreed, the remaining balance is due at the start of the booked session or service and must be paid before the service is delivered.

Failure to make payment when due may result in the booking being cancelled and the reserved time being released.

5. Payment Plans

Where a payment plan is offered, it is a method of paying an agreed total investment in instalments.

A payment plan is not a rolling subscription.

Where you purchase a fixed-term programme on a payment plan, you are committing to the full programme and total agreed investment.

Stopping participation, not accessing the programme, missing sessions or deciding that you no longer wish to continue does not automatically cancel the remaining payment obligations.

Outstanding instalments remain payable unless otherwise agreed in writing or where you have a legal right to cancel or withhold payment.

Further details are set out in the Refund, Cancellation & Payment Policy.

6. Cancellation & Refunds

Cancellation and refund terms are set out in the Refund, Cancellation & Payment Policy.

That policy forms part of these Terms of Service.

Where applicable, you may have a statutory cancellation period. The applicable terms and any exceptions are set out in the Refund, Cancellation & Payment Policy.

Once the applicable cancellation period has expired, change of mind does not constitute grounds for a discretionary refund.

7. Bookings, Sessions & Non-Attendance

Where you book a specific session, workshop, call or other scheduled service, the booking is for the agreed date and time.

Non-attendance does not constitute cancellation and does not remove payment obligations.

If you are unable to attend, please provide as much notice as possible.

Any opportunity to reschedule is at my discretion unless the terms of the specific service state otherwise.

Where a recording, replay or alternative provision forms part of the service, this may be provided in place of a missed session where applicable.

8. Digital Products & Programme Access

Digital products, courses, recordings, resources and other online content will be made available through the platform specified at the point of purchase.

Access is personal to you and may not be shared with another person.

You must not:

• share your login details;
• copy, reproduce or distribute paid content;
• sell or transfer access;
• upload programme materials to another platform;
• reproduce or commercially exploit programme materials; or
• provide access to another person without written permission.

Unauthorised sharing or distribution may result in access being withdrawn.

No refund will be provided as a result of access being withdrawn because of a breach of these Terms.

9. Intellectual Property

All content created and provided by Kessie May remains the intellectual property of Kessie May or its relevant creator unless expressly stated otherwise.

This includes, but is not limited to:

• coaching frameworks;
• methodologies;
• workbooks;
• templates;
• course materials;
• written content;
• videos;
• recordings;
• presentations;
• exercises;
• resources;
• branding; and
• other original materials.

Purchasing a programme or product gives you a personal, non-exclusive right to use the materials for your own personal or business development.

It does not transfer ownership or intellectual property rights to you.

You may not reproduce, publish, distribute, sell, licence or commercially exploit the materials without prior written permission.

10. Coaching & Mentoring

Coaching and mentoring are collaborative services designed to support your thinking, decision-making, development and implementation.

Coaching is not therapy, counselling, medical treatment, legal advice, financial advice or any other regulated professional service.

You remain responsible for your own decisions, actions and results.

No specific business, financial, personal or other outcome is guaranteed.

Where a coaching programme has its own Coaching Agreement, you must also agree to those terms before participation.

11. Your Responsibilities

You are responsible for:

• providing accurate information where required;
• attending booked sessions;
• participating appropriately in programmes and communities;
• completing any actions or preparation that you choose to undertake;
• maintaining the confidentiality of your own account and login details; and
• making payments when due.

The effectiveness of coaching, mentoring and educational programmes depends in part on your participation and implementation.

12. Community & Group Spaces

Where a programme includes access to a community, group or online space, you agree to use that space respectfully and appropriately.

You must not:

• harass, threaten or abuse another participant;
• share another participant's private information without consent;
• record or distribute private group conversations without permission;
• use the community primarily to solicit or sell to other members;
• spam members with unsolicited offers;
• deliberately disrupt the community; or
• engage in unlawful or discriminatory behaviour.

Where a programme has specific community guidelines, those guidelines also apply.

I reserve the right to remove content, restrict access or remove a participant from a community where these standards are breached.

13. Confidentiality

Where confidential information is shared within a coaching or group environment, participants are expected to respect its confidentiality.

You must not share another participant's personal information, business information, stories, ideas or contributions outside the programme without their permission.

This does not prevent disclosure where required by law.

14. Third-Party Platforms

Some services may be delivered through third-party platforms such as Zoom, Skool, Stripe, PayPal, Eventbrite, email providers or other software.

Your use of those platforms may also be subject to their own terms and policies.

I am not responsible for interruptions, outages, technical failures or changes made by third-party providers outside my reasonable control.

Where a platform becomes unavailable, I will make reasonable efforts to provide an alternative method of accessing the relevant service where appropriate.

15. Changes to Services

I reserve the right to make reasonable changes to the format, delivery method, schedule or supporting materials of a programme or service where necessary.

For example, a session may be moved online, a guest contributor may change, or a platform may be replaced.

Where a change materially affects the service you have purchased, I will provide reasonable notice and, where appropriate, an alternative arrangement.

16. Suspension or Termination

I may suspend or terminate your access to a programme, service or community where:

• payment is overdue;
• you materially breach these Terms;
• you breach a specific programme or coaching agreement;
• you share or distribute paid content without permission;
• your behaviour creates a serious disruption or safety concern; or
• continued participation is otherwise no longer reasonably possible.

Termination or suspension due to a breach of these Terms does not automatically entitle you to a refund and does not cancel any payment obligations that have already become due.

Where appropriate, I may provide written notice before suspending or terminating access.

17. Results & Responsibility

Kessie May provides education, coaching, mentoring, tools and guidance.

No guarantee is made that you will achieve a particular financial, business, career or personal result.

Your results depend on circumstances and factors outside my control, including your decisions, actions, implementation, market conditions and individual circumstances.

You remain responsible for deciding whether and how to act on any information, suggestion or guidance provided.

18. Liability

Nothing in these Terms limits or excludes liability that cannot legally be limited or excluded under UK law.

Subject to this, Kessie May will not be responsible for losses that arise from your own decisions, actions or failure to implement information provided through a programme or service.

Kessie May is also not responsible for indirect or consequential losses arising from your use of a programme, product or service, except where such liability cannot legally be excluded.

19. Privacy & Personal Information

Personal information is handled in accordance with the Kessie May Privacy Policy.

By purchasing or using our services, you acknowledge that your personal information will be processed in accordance with that policy.

20. Events Beyond Our Control

I will not be responsible for failure or delay in providing a service where this is caused by circumstances outside my reasonable control.

This may include serious illness, technical failures, platform outages, natural events, changes in law, disruption to utilities or communications, or other circumstances that could not reasonably have been anticipated or prevented.

Where this occurs, I will make reasonable efforts to minimise disruption and provide an alternative arrangement where possible.

21. General

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

Failure to enforce a particular term does not mean that I have waived my right to enforce it in the future.

These Terms, together with any specific agreement or terms applicable to the service purchased, form the agreement between you and Kessie May.

22. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes will be subject to the jurisdiction of the courts of England and Wales, unless applicable consumer law provides otherwise.

23. Contact

For questions regarding these Terms or any purchase, please contact:

Kessie May
Email: hello@kessiemay.co.uk
Address: 77 Stokes Croft Bristol